Frequently Asked Questions (“FAQ”)

  • Do you have any other products available that aren’t listed?
    • Yes! Please contact us customerservice@computersupplies.com or call (866) 210-1898 or (858) 268-7373. We can help you find most any technology or printer-related products at great prices, and with speedy service.
  • Do I have to sign up to make a purchase?
    • You can make any purchase as a guest user. Signing up gives you the added benefits of saved information so you don’t have to type it over again, as well as access to regular discounts and promotions.
  • How do I know my information is safe?
    • We keep all data protected and secure, especially credit card information, in accordance with our Privacy [***Hyperlink to privacy page***] Policy. Trust us - we want all of our shoppers’ information secure for happy shopping!
  • Where do you ship to?
    • We can ship to most anywhere around the world! Our $4.99 flat rate shipping for orders under $75 (and free shipping for orders $75+) only applies in the continental United States. Otherwise, other shipping rates may apply and we will notify you accordingly.
  • When will my order arrive?
    • Most items will ship the same or next day. We pride ourselves on our excellent logistics, and will notify you upon shipping and provide you with tracking information so you know when to expect your purchase.
  • My printer drives me crazy; why is printing so difficult sometimes?

In all honesty, we feel your pain. This is the kind of thing we still experience on a pretty regular basis:  

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  • Here are a few reasons:
    • Printers are fragile and have many parts that move. Even though we might kick them out of frustration, they aren’t really built for most of the environments they might sit in (floor of a dorm room, apartment closet, or even dusty warehouse). Rather, they need to be taken care of like any other electronic such as a laptop or cellphone.
    • Error messages are often just difficult to understand error codes. This doesn’t really give users a solution to their printing problems because the error codes usually go in circles.
    • People often choose the wrong printer for their needs. This is because people understandably will often choose printers by price, not specifications. This leads to trying to print jobs that aren’t right for the printer, often overworking the printer, and the parts.
    • Printers, like much of technology, aren’t meant to last years and years.  It’s usually cheaper to replace a printer than to repair it, especially if the printer has had too many jams from using it the wrong way - so printers don’t have a long lifespan most of the time.
    • Printers themselves aren’t always updated when computers are. Because printers have a short lifespan, the printer itself sometimes doesn’t match up with, for example, a newer operating system on a computer.
  • How come printer ink is so expensive?
    • Another valid question. Long story short, it costs a lot to develop. Even though printed-on paper has become part of many people’s daily lives, modern-day printers are still a form of modern technology, again like laptop computers or cell phones. After all, the first inkjet printer came out in 1985. For this reason, a great deal of resources goes into research and development of newer print technologies, increased output and capacity, and different types of inks, to make your printing experience better.
  • Inkjet, laser, toner, compatible - what is the difference and what do all these terms mean?
    • Here’s the lowdown: An ink cartridge goes in an inkjet printer. Ink cartridges are just what they sound like: a plastic container with liquid ink inside. An inkjet printer uses small nozzles to suck ink from the cartridge and spray it onto the paper.

      A toner cartridge goes in a laser printer. Toners are larger than most ink cartridges and contain polyester powder. A laser printer uses a laser (no surprise here) to project the image you are printing in the form of static electricity (the charge that moves hair if you rub a latex balloon on it) onto a delicately coated metal cylinder (a “drum”). As the drum rotates, the polyester toner powder is transferred to the drum. Then the powder in the shape of the image is transferred onto your paper. And finally, the paper is run through two pieces of hot ceramic (a “fuser,” kind of like a hair straightening iron) to melt or “fuse” the polyester powder to the paper for the finished product.

      A compatible ink or toner cartridge is one that is not made by the printer manufacturer. Instead, other companies make compatible cartridges and toners for printers, similar to non-branded cell phone chargers. 

      A remanufactured ink or toner cartridge is a recycled ink or toner cartridge filled in with generic ink. 
  • How can I become an affiliate and list your products on my site?
    • Right now, we’re in the process of creating an affiliate program. We want to make sure it’s awesome and works great for all of us. In the meantime, you can send inquiries to komal@computersupplies.com so that we might be able to work something out with you in the meantime.
  • Do you offer special programs for businesses, schools, and government entities?
    • Yes! Currently, we are in the process of creating a special login for businesses, schools, and government groups. For now, see our page here with more information. Please also feel free to contact us for quotes on volume pricing.

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